Communication Skills

No matter the size of your business, developing your communication skills as a leader is always a beneficial tool for helping you run your organisation smoothly. Managers are expected to be able to communicate effectively with their team, ensuring that every team member is aware of their own responsibilities, helping to complete projects efficiently, and solve problems quickly. However, this can only be achieved through good communication, otherwise important information can easily be misunderstood.

Whether you’re a new or experienced manager, this course will teach you the basic elements of communication so you can appropriately convey messages to your team, and reach your goals and KPIs. A course like ours will equip you with the skills, tools and techniques you need to take your business to the next level.

Make an Enquiry


Icon pen

Tell us which skills your team requires assistance with, allowing us to create a bespoke training programme that’s completely unique to your business.

Icon calendar

We will then match you with the perfect course leader, who will deliver your programme in the style which will best suit your company culture. This is carried out through a combination of blended learning techniques, such as practical approaches, with real-life examples.

Icon chat

During and after your course, our specialist trainers will provide continuing email and telephone support, as well as six months’ free access to our online training academy.

Example Communication Skills Training Course

In-house one day course of different topics.

Develop Communication Skills

  • Learn the importance of effective communication
  • Identify ways of overcoming potential barriers
  • Understand body language and non-verbal cues
  • Discover how communication impacts a workplace culture

Giving & Receiving Feedback

  • Learn what constructive feedback is
  • Understand the differences between good and unhelpful feedback
  • Discover a practical feedback model
  • Know what employee excellence looks like

Resolving Conflict

  • Understand different types of conflict
  • Identify useful conflict management strategies
  • Learn how to handle difficult situations
  • Assess how you currently deal with conflict

Holding Challenging Conversations

  • Understand what kind of challenging conversations you may face
  • Plan and prepare for difficult conversations
  • Learn how to deliver appropriate feedback and messages
  • Identify ways of changing behaviour

Resolving Conflict

  • Discover the different personality types
  • Learn the six types of assertion
  • Identify ways of remaining calm and objective in trying situations
  • Manage employee aggression

Course Outcomes

  • Award-winning ILM (The Institute of Leadership and Management) & CPD-accredited training
  • Certificate of completion for CPD (Continuing Professional Development)
  • Post-training support service
  • Access to training materials
  • Email & telephone support
Course Outcomes
  • CPD accredited training with Certificate of Completion
  • ILM accreditation available on request
  • Practical solutions to real-life scenarios
  • Post-training support service
  • Access to training materials
  • Email and telephone support
  • Hand selected trainer for best fit
  • Tools to help you embed the learning

ILM Assured and CPD Certified

All of courses are are CPD Certified. All participants receive a CPD Certificate after taking this course at no additional cost. We can also provide this as an ILM Assured course should this be a requirement.

ILM logo
CPD logo

Communication Skills Training FAQs

Still unsure?

Speak to one of our management course experts or use our online form to make an enquiry

Make an Enquiry phone icon 0333 320 2883

Latest Communication Skills Training News