PRACTICAL & ENGAGING

HR Skills Training

Our in-house HR skills training courses are 1-3 days long, and ideal for leaders wanting to improve their HR skills, focusing on meeting their employees’ needs and expectations.

All of our courses are fully customisable to ensure that your business receives the content it needs, from their choice of topics. We conduct our lessons in a variety of formats, including face-to-face events, webinars and online courses, to help your team train and develop within their team.
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HOW IT WORKS

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STEP 1.
IDENTIFYING WHAT YOUR BUSINESS NEEDS

 

Let us know what your business requires to improve, and what skills its leaders need to develop in order to succeed. This then allows us to create a bespoke training programme for you.

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STEP 2.
FLEXIBLE LEARNING STRUCTURE

 

We match you to the perfect course leader who will deliver your training in a style that suits your business needs, using a combination of practical, blended learning techniques.

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STEP 3.
ON-GOING EVALUATION & SUPPORT

 

During your course and even after it finishes, your trainers will provide you with email and telephone support, as well as six months of free access to our online training academy.

In-House Course Example

1-3 day program with content spanning a variety of topics.

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Customer Care

  • Understand what constitutes excellent customer care
  • Learn best practices for telephone etiquette
  • Discover how to deal with complaints
  • Know why communication is vital

Disability Awareness

  • Meet the needs and requirements of disabled staff
  • Identify current barriers in the workplace
  • Improve access for disabled people
  • Develop communication skills for better understanding

Recruitment Skills

  • Find out how to recruit the best people
  • Develop your recruitment process
  • Learn to plan and conduct interviews properly
  • Create an onboarding process for new employees
Course Outcomes
  • Award-winning ILM & CPD accredited training
  • Certificate of completion for CPD
  • Practical solutions to real-life scenarios
  • Post-training support service
  • Access to training materials
  • Email and telephone support
  • Hand selected trainer for best fit
  • Tools to help you embed the learning

Helpdesk Training

  • Solve IT issues quickly and efficiently
  • Identify effective listening methods
  • Deal with frustrated customers
  • Create practical solutions to problems

Handling Complaints

  • Learn to deal with customer complaints
  • Build customer loyalty
  • Understand what excellent customer service looks like
  • Develop effective listening skills
Course Outcomes
  • CPD accredited training with Certificate of Completion
  • ILM accreditation available on request
  • Practical solutions to real-life scenarios
  • Post-training support service
  • Access to training materials
  • Email and telephone support
  • Hand selected trainer for best fit
  • Tools to help you embed the learning

Cultural Awareness

  • Understand and appreciate different cultures
  • Identify common problems workplaces face
  • Learn to overcome communication barriers
  • Develop effective networks and relationships

Equality and Diversity

  • Learn the legislations surrounding diversity
  • Create appropriate company policies and guidelines
  • Understand what problems could arise
  • Identify methods of best practise
Course Outcomes
  • Award-winning ILM & CPD accredited training
  • Certificate of completion for CPD
  • Practical solutions to real-life scenarios
  • Post-training support service
  • Access to training materials
  • Email and telephone support
  • Hand selected trainer for best fit
  • Tools to help you embed the learning

 

ILM Assured and CPD Certified

All of courses are are CPD Certified. All participants receive a CPD Certificate after taking this course at no additional cost. We can also provide this as an ILM Assured course should this be a requirement.

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HR Skills Training Topics

Our HR training courses are complete learning units adapted to your needs. Learn more about them below or call to discuss what you’re after and we’ll be happy to cater for it.


HR Skills
Training FAQs


Each MTD course targets your business needs using a tailored selection of skills content which we can deliver in various formats.

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  • Ideal for individuals or small groups
  • Delivered at various locations
  • ILM & CPD accredited
  • Mix with people in your industry

Open Courses

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  • Ideal for team development
  • Courses are typically run for 1-2 days
  • CPD accredited and ILM (optional)
  • Location of your choice

Online Training

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  • Interactive and engaging live webinars
  • CPD accredited and ILM (optional)
  • Perfect solution to see you through the coronavirus pandemic

Online Courses


CASE STUDIES



Still unsure?

Speak to one of our management course experts or use our online form to make an enquiry

Make an Enquiry phone icon 0333 320 2883

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